Sarah Durston

Head of Contact - Surrey

A member of police staff for 28 years, both in the Metropolitan Police and Surrey Police, within control rooms and contact centres. For eight years Sarah has been head of contact for Surrey Police, covering all forms of police contact from telephony, online, face to face and most recently via digital channels. Providing a consistent customer experience across contact has always been extremely important to me, both on a local level and nationally. Sarah has worked on the National Contact Management Strategy and support fully the national approach to online/digital contact.

Session recordings coming soon!

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Session recordings coming soon